Effective Date: June 30, 2025
At Apollo Group TV, we take pride in delivering a reliable and high-quality IPTV experience. If for any reason you are not satisfied with your subscription, we offer a straightforward refund process under the terms below.
1. 7-Day Money-Back Guarantee
We provide a 100% refund if you request it within 7 days of your initial purchase and meet the eligibility conditions below.
To qualify for a refund:
- You must submit your request within 7 calendar days of the purchase date.
- Your account must not be banned, suspended, or flagged for violation of our Terms of Service.
- The request must be sent to our support team at support@apollogrouphd.com with your account details (email and username).
2. Non-Refundable Situations
Refunds will not be granted under the following conditions:
- You request a refund after the 7-day window
- You’ve violated our Terms of Service (e.g., account sharing or abuse)
- Device compatibility issues when the service works on supported platforms
- ISP-level blocks or the use of unsupported third-party apps
- You provided incorrect details during setup and did not respond to support follow-up
3. How to Request a Refund
To request a refund:
- Send an email to support@apollogrouphd.com
- Include your registered email address, invoice ID, and reason for the request
- Our team will review your request within 48 hours
If approved, the refund will be issued back to your original payment method within 3–7 business days, depending on your bank or payment provider.
4. Plan Upgrade or Downgrade
We do not offer partial refunds for mid-term cancellations or downgrades. However, if you’d like to upgrade your plan, contact our team for assistance.
5. Contact Us
If you have any questions regarding our refund policy, feel free to contact us:
Apollo Group TV
Email: support@apollogrouphd.com
Website: http://apollogrouphd.com